Refund policy

Return & Refund Policy

At Daddyshack Golf Store, we are committed to providing quality products and responsive customer support. Please review the following return, cancellation, and refund guidelines before placing your order.

If you have any questions regarding a purchase, our support team is happy to assist.

Contact Information

Email: support@daddyshack.golf
Phone: (973) 381-7111
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

Order Cancellations (Before Shipment)

Orders may typically be canceled for a full refund prior to shipment unless the item is custom-made, made-to-order, or otherwise noted on the product page.

Customers requesting cancellation should contact us as soon as possible so our team can review the order status before shipment processing begins.

Order Cancellations (After Shipment)

Once an order has shipped, it can no longer be canceled in transit. Customers may request a return after delivery if the product qualifies under the manufacturer’s return guidelines.

Return authorization may be required before products can be returned.

Custom & Made-to-Order Products

Custom-built, personalized, or made-to-order products are generally non-cancelable and non-refundable once production has begun.

These products are manufactured specifically for the customer’s order and may not be eligible for resale.

If you are unsure whether a product is considered custom or made-to-order, please contact our support team before placing your order.

Returns & Refunds

Approved refunds are generally processed within 5–7 business days after returned items are received and inspected.

Refunds are issued back to the original payment method used during checkout.

Return eligibility may vary depending on the manufacturer, product category, and condition of the returned merchandise.

General Return Guidelines

• Customers typically have up to 30 days after delivery to request an eligible return
• Returned items must generally be unused and returned in original packaging
• Return shipping costs may apply depending on the product and manufacturer policy
• Certain products may be subject to manufacturer restocking fees where applicable
• Custom or special-order products may not qualify for return

Specific return eligibility may vary by manufacturer and product listing. Customers are encouraged to review product-specific information prior to purchase.

Shipping & Delivery Estimates

Estimated shipping and delivery timelines displayed on our website are based on current manufacturer and freight carrier information and may occasionally change due to inventory availability, production schedules, weather events, freight carrier delays, or other factors outside our control.

While we work hard to provide accurate estimates and timely updates, shipping dates are not guaranteed.

Damaged Shipments

Customers should inspect deliveries upon arrival and report any visible freight damage as soon as possible.

If an item arrives damaged, please contact our support team with photos of the product, packaging, and shipping label so we can assist with a freight or insurance claim when applicable.

Warranty Information

Manufacturer warranties vary by product and brand. Warranty details are typically listed on the individual product pages when available.

If you have warranty-related questions, our team is available to help direct you to the appropriate manufacturer support process.

Exchanges

Eligible exchanges may be available depending on the manufacturer and product category. Customers may be responsible for shipping costs associated with exchanges unless otherwise stated.

Payment Disputes

If any issue arises with your order, we encourage customers to contact our support team directly so we can work toward a prompt and fair resolution.

We value transparent communication and customer satisfaction and will do our best to assist with any concerns regarding orders, shipments, or products.

Contact Information

If you have questions, requests, or concerns regarding this Return & Refund Policy please reach us at:

Business Name: Daddyshack Golf Store

Email: support@daddyshack.golf

Phone: (973) 381-7111

Business Address: 52 Forest Ave, Paramus, NJ 07652

Business Hours: Mon-Fri 9am-6pm EST